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Le-Vel Return Policy

Retail Customer Returns.

Le-Vel offers a thirty (30) day return policy on all products sold to Retail Customers through Le-Vel Authorized Brand Promoters. Refunds for unopened and undamaged products will be issued at the original purchase price less a 10% restocking fee. Refunds for open, partially used or otherwise damaged products will be issued at 50% of the original purchase price. Any costs associated with shipping & handling will not be refunded or reimbursed.

Return Process for Online Orders.

  1. Notify the Le-Vel Support Department of the pending return using the Le-Vel Online Support Ticket System from within your account.
  2. Package the products you wish to return using proper shipping carton(s) and packing material based on the product(s) being returned. Include the original packing slip or a printed copy of your receipt.
  3. Ship the package to one of the following addresses based on your location using your choice of shipping method as long as a tracking number is available.

    4. Le-Vel Returns
    6077 W Wells Park Road
    West Jordan, UT 84081

    For Canadian Returns:
    Le-Vel Returns
    Landmark Global
    4240 Harvester Rd
    Unit 2
    Burlington, ON L7L 0E8
    Canada

    For United Kingdom Returns:
    Le-Vel Returns
    Landmark Global UK
    Unit A1, Park Way
    Cranford Lane
    Heston TW5 9QA

    For Australia Returns:
    Le-Vel Returns
    1 Wonderland Drive
    Eastern Creek, NSW 2766

  4. Provide the tracking number for your package to the Le-Vel Support Department through the Online Support Ticket System.
  5. Once your return is received and processed, an appropriate refund will be issued within approximately 10 business days.

Resignation Returns. All product in a CURRENTLY MARKETABLE, REUSABLE, UNOPENED AND RESALABLE condition which have been purchased within sixty (60) days* shall be repurchased subject to compliance with the Seventy Percent Rule (see section 6.5 of Le-Vel's Policies & Procedures). The repurchase shall be at a price of not less than 90% (ninety percent) of the original net cost to the participant minus any freight charges and commissions paid to the Brand Promoter.

Note: Commissions earned will be offset as a result of the product return. Any return requests will be considered a resignation of the Brand Promoter's Promotership with Le-Vel.

In order to ensure that a refund is issued in a timely manner, the following steps should be followed:

  1. A written request must be submitted to the Le-Vel Support Department, clearly citing the reason for the return of product(s) and/or sales materials.
  2. Upon receipt of the proper information, Le-Vel will instruct the Brand Promoter where to ship the products and provide the Promoter with an RMA (Return Merchandise Authorization), which must be clearly visible on the exterior of the package. (Any return without this information visible on the outside of the package will be refused without exception). Le-Vel will issue the refund within approximately thirty (30) days from the date of receipt of the products or sales materials.
  3. The Brand Promoter assumes the cost of shipping any products or sales material back to Le-Vel.
  4. The Brand Promoter assumes responsibility for packing and shipping products or sales material back in a manner that will ensure that it is received in a timely manner and with minimal damage.
  5. Refunds will be issued in the same manner that payment was received. This means that if a credit card was used initially, the reimbursement will be issued back to that same credit card.

* The permissible return period will vary according to the country and state laws in which the Promoter resides.

Unauthorized Returns. Should a Brand Promoter refuse delivery of any Le-Vel shipment or request to return any previously purchased product for a refund, such request will be deemed as a voluntary resignation.

Buyers Right to Cancel. Federal law empowers a buyer to cancel certain sales without penalty prior to midnight of the third (3rd) business day following the transaction. This rule covers retail consumer sales of twenty-five dollars ($25.00) or more that occurs away from the Brand Promoter's main office. In addition, the Brand Promoter must orally inform the buyer of the three (3) day right to cancel at the time the buyer signs the contract of sales or purchase of goods.

Exchanges. Le-Vel will not accept product exchanges.

Credits. Le-Vel/Thrive Credits earned through the Le-Vel Refer 2 Program or through Le-Vel Corporate promotional offers will expire after 120 days after being issued.

Credit Card Chargebacks. Customers or Promoters with credit card chargebacks will have their accounts suspended until such time that the full amount of the chargeback is returned to Le-Vel plus any chargeback fees.

Promotional Products. Returned orders containing promotional products will be refunded in accordance with our return policy less the retail price of the products should the buyer choose to keep them. Promotional products must be returned with the order to avoid the deduction of the retail price of the products from the eligible refund amount.

Le-Vel Disclaimer

Any personal testimonies and opinions relating to Le-Vel Brands LLC and Le-Vel.com are not considered as medical advice and should not be taken as such.

The Le-Vel product line is not intended to diagnose, cure, prevent or treat any illness, disease or disorder.

The earnings of Le-Vel Brand Promoters relating to Le-Vel Brands LLC and Le-Vel.com are not necessarily a representation of the income, if any, that a Le-Vel Brand Promoter can or will earn through his or her participation in the Le-Vel Compensation Plan.

Any figures should not be considered as guarantees or projections of your actual earnings or profits. A person can become a Brand Promoter with Le-Vel and do very well financially marketing our product line; however, they could also not earn any income at all.

A Le-Vel Brand Promoter's success depends upon and requires successful sales efforts, hard work, dedication, determination leadership and teamwork. Please understand there are no financial guarantees.

Suspension

Le-Vel reserves the right in its sole discretion to suspend a purchaser's account at any time. Le-Vel will notify the purchaser of such suspension either by a back office support ticket or email. In the event of a suspension, Le-Vel further reserves the right to require the purchaser to complete and sign a reinstatement agreement in order to reinstate the purchaser's buying privileges.

Ebay/Amazon Sales

Le-Vel products are intended for direct-to-consumer sales only and should not be sold online through non-direct sales channels. Reselling Le-Vel products on Ebay/Amazon or other third party websites dilutes our valuable trademarks and also diminishes the opportunities of Le-Vel Brand Promoters by competing in non-direct sales channels with our Promoters. Customers are strictly prohibited from reselling Le-Vel products on Ebay/Amazon or any third party auction site or sales site. Customers who violate this policy will have their accounts temporarily suspended and may be subject to having their buying privileges terminated at the sole discretion of Le-Vel.

If you have any questions about Le-Vel's Terms of Service, the practices of this site, or your dealings with this site, please contact us at Support@Le-Vel.com

Privacy Policy

Le-Vel is committed to safeguarding the privacy of our website visitors; this privacy policy sets out how we will treat your personal information.

  1. What information do we collect?

    2. We may collect, store and use the following kinds of personal data:

    1. Information about your visits to and use of this website;
    2. information about any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our products;
    3. information that you provide to us for the purpose of registering with us and/or subscribing to our website services and/or email notifications.

  2. Information about website visits.

    3. We may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website, to improve the website's usability, and for marketing purposes.

    We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may also use that information to recognize your computer when you visit our website, and to personalize our website for you.

    Most browsers allow you to refuse to accept cookies. This will, however, have a negative impact upon the usability of many websites, including this one.

  3. Using your personal data.

    4. Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

    In addition to the uses identified elsewhere in this privacy policy, we may use your personal information to:

    1. Improve your browsing experience by personalizing the website;
    2. send information (other than marketing communications) to you which we think may be of interest to you by post or by email or similar technology;
    3. send to you marketing communications relating to our business which we think may be of interest to you by post, email or similar technology (you can inform us at any time if you no longer wish to receive marketing communications to be sent by emailing us at support@le-vel.com).

    We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

  4. Antispam Policy.

    5. Newsletter Subscriber.

    A registered user is added to our Newsletter Subscribers database when enrolling as a customer or Promoter. After completing our enrollment process the user becomes a Newsletter Subscriber. Our email communications with our Newsletter Subscribers is based solely on their permission.

    What Is Spam?

    Spam is unsolicited email also known as Unsolicited Commercial Email (UCE). It involves emails sent to users who:

    1. Have no association with the sender;
    2. have registered an account but not opted in to receive commercial emails;
    3. have previously opted in but then opted out of receiving commercial emails.

    Spam is also email communications without a valid reply-to address.

    Email Communications.

    Le-Vel does not send spam - ever. The goal of our existing email communications is to inform our Newsletter Subscribers of the new updates and promotions which are published on a regular basis. Our Newsletters include the links to our new products, information about promotions and latest news from the field.

    We do not sell or distribute (for financial gain or for free) or otherwise disclose any Promoter or customer e-mail addresses to any third parties except when legally required.

    Every newsletter contains an Unsubscribe link at the top or bottom of the message.

    Necessary Communication

    There are situations which by their own nature require us to send you emails. These include:

    1. Sending a message to your emailbox with the link to update your account at Le-Vel;
    2. Sending you invoices for each purchase transaction made on our website.
    3. Sending you emails concerning technical, legal and support matters.

    Please make sure you do not flag Le-Vel as 'Spam' or 'Unsolicited' in your email application. When you do not receive expected emails from Le-Vel, check your spam folder.

  5. Other disclosures.

    6. In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

    1. to the extent that we are required to do so by law;
    2. in connection with any legal proceedings or prospective legal proceedings;
    3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and mitigating losses).

    Except as provided in this privacy policy, we will not provide your information to third parties.

  6. International data transfers.

    7. Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

  7. Security of your personal data.

    8. We will take reasonable precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet.

    We will store all the personal information you provide on our secure servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

    You are responsible for keeping your passwords confidential.

  8. Policy amendments.

    9. We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are familiar with any changes.

  9. Your rights.

    10. You may instruct us to provide you with any personal information we hold about you.

    You may instruct us not to process your personal data for marketing purposes. In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes. You can also instruct us not to use your personal data for marketing purposes by email (to support@le-vel.com) at any time.

  10. Third party websites.

    11. The website may contain links to other websites. We are not responsible for the privacy policies of third party websites.

  11. Financial Information.

    12. The website does not store your credit card and payment details on our server. The website retains details of your purchases and purchased products in your account, but no sensitive details relating to your payment methods are stored or handled by Le-Vel.

  12. Changes to this Privacy Policy.

    13. Le-Vel Brands LLC has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

  13. Contact.

    14. If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to Support@Le-Vel.com or by mail to:

    Le-Vel Brands, LLC
    9201 Warren Pkwy #200
    Frisco, TX 75035
    Support@Le-Vel.com

This document was last updated on May 24th 2018

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